Business Writing_Common phrases for letters about payment

Credit inquiry letters: Asking for information from customers

1) It is our policy to request the following information from new customers….
2) In adherence to our policy, we ask you to provide the following information…
3) It is routine to ask for the following information when a customer makes a large order….
4) Providing the following information will help us crate your account…

Credit inquiry letters: Asking for information from credit references
1) You were listed as a credit reference for (business name).
2) As a credit reference for (business name), would you please provide us with information about…

Credit inquiry letters: Assuring confidentiality
1) We respect your privacy and would never share any information you provide us with.
2) Financial information is always kept confidential.

Responding to credit inquiry letters: providing information
1) Please find attaché the financial information you requested.
2) Below is the information you requested about (business name)
3) In our experience, (business or individual) has always paid on time/ has occasionally make late payments/ etc.
4) We have never had a payment or credit issue with (business name0.
5) We do not use open credit terms with (business or individual) because of payment issues in the past.

Letters of payment terms: Offering payment terms
1) Our payment terms are…..
2) For new customers, Our payment terms are….
3) We are pleased to offer you….(payment terms).

Letters of payment terms: Explaining payment terms
1) Here are the steps to follow when making payment…
2) In order to make payment, please take the following steps….
3) Making payment requires one phone call/ you to present to following documents/ the following steps/ etc.

Letters pressing for payment: Requesting payment
1) We are still awaiting your payment for order number….
2) We are still waiting to process your payment for order number….
3) According to our records, you have not yet paid for order number….
4) It appears that the payment for order number….is overdue.

Letters pressing for payment: Avoiding blame
1) We understand that delays can happen for a variety of reasons.
2) We know that correspondence can sometimes slip through the cracks.