9/08/2014

Apologizing for a Defective Product

Dear Nicole,

Please allow me t apologize for the defective part you received from our company. While we make every effort to insure that all parts are inspected, occasionally a defective one escapes our best efforts. Bring in the part and we will be happy to replace it at no cost. Please accept our apology. Thank you.

Best Regards,

John Smile

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