Dear Ms. Debora Chang,
On November 10, I sent you a letter describing our newest products. Did you receive the letter?
I will be happy to answer any questions you may have and explain the new features of 10 speed cassettes and its benefits to you.
You are a valued customer. If there is any way that I can help you in making a decision, please call me at xxx-xxx-xxxx.
Sincerely,
Molly Kao
Sales Manager
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